Cupid’s Catering Policies

To ensure clarity and peace of mind for our clients, we’ve outlined our policies regarding deposits, cancellations, fees, and other important details. Please review this information carefully before booking your event. If you have any questions, we’re always happy to discuss them with you.

Deposits and Cancellations

To confirm your event, we require a deposit that secures your date. Because we reserve your date in good faith, cancellations are subject to specific timelines. Please review the details below to understand how deposits and cancellations are handled. Contracts will require clients to sign a copy of the Policies, Deposit Invoice and Contract.  

Deposits

A deposit of 25% of the estimated total is required to secure your date. Minimum deposit amounts apply:

  • Full-service events: $1500 or 25%, whichever is greater

  • Drop-off events: $500 or 25%, whichever is greater

  • Small or recurring orders: full payment may be required at booking

Deposits are applied toward your final balance but are subject to our cancellation timelines.

Cancellations

  • Weekend Events: Cancellations made more than 90 days before the event date may be eligible for a refund of the deposit, less the administrative fee. Cancellations made within 90 days are non-refundable.

  • Weekday Events: Cancellations made more than 60 days before the event date may be eligible for a refund of the deposit, less the administrative fee. Cancellations made within 60 days are non-refundable.

  • Good Faith Policy: When you reserve with Cupid’s Catering, we book your date in good faith and turn away other potential business. If you cancel within the cutoff window, your deposit will be retained as compensation for the loss of business and preparation time already committed to your event.

  • Refund Timing: All cancellations must be submitted in writing. Refunds, when applicable, will be processed within 30 business days.

  • Additional Costs: If Cupid’s Catering has already purchased food, secured rentals, or incurred labor costs at the time of cancellation, those expenses will be deducted from any eligible refund.

  • Company Cancellations: In the rare event Cupid’s Catering must cancel services, all deposits and payments received will be refunded in full, and assistance will be provided to help the client secure alternative arrangements.

Event Insurance

We highly recommend that clients consider purchasing event insurance to protect their investment. Event insurance can cover non-refundable deposits and other losses if unforeseen circumstances — such as venue damage, severe weather, or sudden illness — force a cancellation or postponement. For more information, please consult your insurance provider or explore options from trusted event insurance companies.

Administrative Fee

An administrative fee is applied to all catered events. This fee covers planning, coordination, and operational expenses. It is not a gratuity for staff and is never refundable.

  • Drop-off events under 100 guests: $150

  • Large drop-off events (100+ guests) and full-service events: $250

Tastings

Tastings may be arranged for select larger events. A tasting is designed to give you a sample of selected menu items, not a full meal, so you can experience our flavors and presentation before finalizing your choices.

For clients with a signed contract and deposit, tasting fees may be offered at a reduced rate. In some cases, a portion of the tasting fee may be credited toward your final event invoice. The exact tasting fee will vary depending on the menu selected and the number of guests at the tasting.

If an event is not booked, tasting fees are non-refundable.

Logistics & Rentals

Cupid’s Catering does not provide full event décor, but we make every effort to blend your food tables with colors that complement your event.

We can secure linen rentals on your behalf. You may choose to pick them up directly from our catering kitchen or have them delivered when our staff arrives to set up your food for the event.

Linens
We can secure linen rentals on your behalf. You may choose to pick them up directly from our catering kitchen or have them delivered when our staff arrives to set up your food for the event.

  • Linen tablecloth rentals: $12.00 -$25.00 each

  • Linen napkin rentals: $1.25 each

Color options may vary, so please confirm availability during booking.

For larger rental items such as tables, chairs, or tents, we coordinate with our trusted rental partners. These rentals are billed directly to the client by the rental company.

For items we provide — such as chafing dishes, serving bowls, and beverage dispensers — a Delivery, Set-Up & Return Fee (typically $75–$150) applies, which covers delivery, setup, and collection after your event. 

Pricing & Payment 

  • Quotes & Pricing
    Written proposals are valid for 30 days from the date issued. Quotes are estimates only and do not constitute a final agreement. Pricing is confirmed once a contract is signed and a deposit is received. If the menu, guest count, or services are increased or changed after booking, the contract price will be revised, and additional costs will apply. Seasonal market fluctuations (such as holiday demand or rising food costs) may also impact pricing until a contract is signed.

  • Deposit: A 25% deposit (with applicable minimums) is required to reserve your date. (See Policy in folder)

Final Payment: Due 7 days before the event for all non-recurring clients. Orders are released to production after final payment is received.

  • The remaining balance is due 7 days before the event unless otherwise noted in your contract.
  • Late Fees: If payment is not received by the due date, a late fee of 5% of the outstanding balance (or $50, whichever is greater) will be applied. If payment remains unpaid more than 7 days past the due date, Cupid’s Catering reserves the right to cancel services, and all deposits will be forfeited.

  • Recurring Clients: Approved repeat monthly clients are invoiced on their regular billing cycle instead of the 7-day rule.

  • Add-Ons After Final Payment: Additional items or headcount increases after final payment will be invoiced separately and must be paid before delivery/service.

  • Payment Methods: We accept Credit Cards, Cash, Zelle, Checks, and Venmo.

  • Pricing Changes: Market conditions (e.g., sudden supplier price spikes) may require adjustments; any change will be communicated for approval before proceeding.

  • Contracts & Signatures
    All events booked with Cupid’s Catering require clients to sign:
    Signatures may be completed electronically or in person. Electronic signatures carry the same legal effect as handwritten signatures and help streamline the booking process.

    • The official Contract outlining event details and services.

    • A Deposit Invoice to secure the date.

    • A copy of our Policies & Terms.

    These documents ensure clarity, protect both parties, and confirm your reservation.